Introduction to Supply Chain Management
Two-Day Workshop

There are many different types of supply chains for organizations to manage. No matter whether supply chains are small or large, internal or external, or in manufacturing, service, or distribution; they are difficult to manage due statistical fluctuations and dependent events.

Some of you are familiar with Alex Rogo through the books The Goal and It's Not Luck by Eli Goldratt. In The Goal, Alex Rogo must figure out the processes needed to answer the key questions posed by his former Physics professor, Jonah, in order to save the Bearington plant - an internal supply chain. These same processes are expanded in It's Not Luck, to answers the issues of the external supply chain as represented by Eye Cosmetics. Both of these stories are entertaining and common sense, but do not unfold the practicalities of how to directly apply them to your own internal or external supply chain.

Introduction to Supply Chain Management lays out the fundamentals and practicalities of implementing the common sense approaches in Dr. Goldratt's books in an entertaining and interactive way. The first day of this two-day program lays out the underlying root conflict that leads to many of the problems of supply chains (both internal and external), such as:

1. Due dates are often missed.
2. There is too much overtime.
3. Original plans have a very limited life.
4. Priorities are constantly shuffled.
5. It is difficult to respond to urgent customer orders.
6. There are frequent materials/parts shortages.
7. There is too much expediting.
8. Production lead times are too long.
9. Inventory levels too high.
10. In spite of high inventories, we're short of the inventory we need now.
11. Too many missed sales to the end user/consumer.
12. There are too many emergency shipments.
13. The amount of returned product is too high.
14. Too many orders are shipped incomplete.

The first day continues by taking the participants systematically through the direction of the integrated solutions (often referred to as Drum-Buffer-Rope and Buffer Management, and Replenishment) as well as the framework for implementing these solutions internally and externally.

The second day is customized to take each of the participants through detailed answers to their specific issues in applying the TOC Supply Chain Solution. The participants are broken into small groups* based on their current environments. A dedicated expert reviews with them the questions they wish to have answered that day. The expert then takes the participants through simulations, exercises and discussion specific to answering their particular questions regarding the details of the solution and its implementation in their environment. This customized second day allows the participant to get deeper into the applicable parts of the TOC Supply Chain Solution. The last part of the second day is spent figuring out what are the appropriate next steps for the participant to take.

The participant leaves with many of their detailed questions asked and answered and a personal contact, their dedicated expert, to answer questions after the session.

Who should attend

• Anyone who has read The Goal and It's Not Luck and wants to understand the underlying processes.
• Anyone who is struggling in managing any aspect of a supply chain (production, distribution, resource management).
• Anyone who is responsible for improving the supply chain.
• Anyone who has to manage customer service.

• The participant leaves with more detailed information customized to their environment regarding the TOC Supply Chain Solution.
• The participant leaves with a clear picture of what needs to be done to be successful in applying this in their environment.
• The participant leaves with a personal contact that understands their environment, to call upon for further discussion and assistance in answering their questions.

DATE	CITY	FACILITATOR
Aug 7-8	Singapore	Eric Desmet
Nov 13-14	Singapore	Eric Desmet