Inside this Special Edition TOC World® 2002 Project Management Presentations TOC World® 2002 Breakout Sessions for Project Management Announcing AGI Certification Preparation at TOC World® 2002 Introduction to TOC Project Management - A Two-Day Workshop Project Management Expert Training Program

Why you should attend TOC World® 2002 if you are in project management. Stand-alone or multiple projects, small or large, internal or external customers, product development, construction, design, IT, or service; most projects are difficult to manage because of two things:

1. They involve uncertainty, and

2. They involve three different and opposing commitments: due date, budget, and content.

How were these companies able to achieve these kinds of results? Attend TOC World^® 2002. Experience and learn AGI’s proven approach to planning, costing, and scheduling projects with TOC. They worked for these companies – they will work for you, too!

TOC World^® 2002 Project Management Presentations to Include...

CAE USA
Air Force Flight Test Center (AFFTC)
Smiths Aerospace

TOC World^® 2002 Project Management Breakout Sessions

Introduction to TOC Project Management (PM)
Facilitated by Bill McClelland and Bob Jacob
This high level overview of the TOC PM solution picks up where the book, Critical Chain, ends: a multi-project environment. You will learn the five key elements of the TOC PM solution, including why this solution is more than just Critical Chain scheduling.

Implementing TOC PM – How is it really done?
Facilitated by Dee Jacob
The AGI Six-Phase Implementation Process is a natural, logical progression of steps to create the needed logistical and cultural change. Learn what it really means to follow the Six Phases from a company that has been doing it for several years. Learn from their lessons learned.

TOC PM – Experience It For Yourself
Facilitated by Dee Jacob
This session is a live, interactive game. You are in an organization that has synchronized and scheduled its projects with Critical Chain. Now how do you manage the priorities, resources and buffers? You’re in control. Come experience the fun and get insight into the power of the TOC PM solution.

TOC PM Operational Metrics
Facilitated by Kathy Austin
Buffer Management is a great start, but most project managers need more than that. There are other tools that can help, among them Protection Bar Modeling, an AGI exclusive.

Using TOC PM with Pre-Existing Cost Management Systems (Using EVMS as an Example)
Facilitated by Bill McClelland
Implementing TOC PM in an organization that has a pre-existing cost management system may require some special handling. Learn what to look for and then, what to do about what you find.

TOC PM and TOC Supply Chain (SC) – How to integrate when you have both! (Also in TOC SC Track)
Facilitated by Hugh Cole and Dee Jacob
Many production environments require engineering to support them. Many project environments require fabrication or production to feed them. How do we resolve the conflict when both solutions expect the other to be subordinate? This session is essential to understand how to integrate these two powerful solutions without compromise.

TOC PM – The Problem Is...?
Facilitated by Bob Jacob
A panel of implementers will answer how they addressed common implementation problems with implementing TOC PM in their environments - from logistical to cultural changes. They will then answer your additional questions. This session is a must for those who are implementing or considering implementing TOC PM.

Announcing AGI Certification Preparation at TOC World^® 2002

AGI has a full offering to create Experts and Masters in TOC Project Management (PM). The first level is called Technical Experts. To become certified as a Technical Expert one must demonstrate practical and written expertise in the technical aspects of the appropriate solution.

During TOC World^®, AGI will be offering a Certification Preparation Track for TOC PM. This track consists of three sections, open only to those who have taken Technical Training in the subject and have pre-registered. These tracks also consist of selected open Breakout Sessions. The combination of sessions will prepare the participant to utilize the Technical Solutions better in their organizations and to be prepared to pass the written portion of the Certification Process.

For more information, please contact Robbin Inorio or Sylvia Ebbson at +1.203.624.9026 or by email at info@goldratt.com.

If you are unable to attend TOC World^® 2002, but are interested in TOC Project Management...

Introduction to TOC Project Management
Two-Day Workshop

Some of you are familiar with the topic of TOC Project Management through the book Critical Chain by Eli Goldratt. In his book, Dr. Goldratt takes you through the story of Associate Professor Rick Silver, his university and his class’s experiences. Professor Silver must figure out the processes for solving problems in project management as he develops the curriculum for Project Management for in his Executive MBA. He also must work through and resolve the issues his students raise, so they can gain success in applying what they have learned in their companies. The story is entertaining and common sense, but does not unfold the practicalities of how to directly apply TOC Project Management to your stand-alone project or multi-project environment.

Introduction to TOC Project Management lays out the fundamentals and practicalities of implementing the common sense approaches in Dr. Goldratt’s book in an entertaining and interactive way. The first day of this two-day program lays out the underlying root conflict that leads to many of the problems of project management environments.

The first day continues by taking the participants systematically through the direction of the solution (often referred to as Critical Chain and Multi-Project Management) covering planning, scheduling, synchronization, Buffer Management and the resulting needed behaviors.

The second day goes into more detail in covering project scheduling and synchronization, budgeting and the necessary paradigm shifts. Through the use of exercises and simulations the participant leaves with a concrete understanding of the TOC Project Management Solution.

Agenda

1. What to Change
   1. The Problems
   2. The First Root Cause – The conflict of when to release individual project work into a multi-project environment.
   3. The Second Root Cause – Planning, scheduling, and execution of the individual projects that have been released.
   4. The organizational response to the existence of the root causes
      1. Management
      2. People
   5. Summary – the five things that must change
2. To What to Change
   1. Network Building – the solution to the problems of planning
   2. Critical Chain Scheduling – the solution to the problems of scheduling
   3. Synchronization – the solution to the problems of conflicting priorities
   4. Buffer Management – the solution to the problems of management control and visibility
   5. Relay Runner Culture – The solution to aligning the organization
3. How to Cause the Change
   1. Resistance to Change
   2. How to go about implementing
4. Going deeper into the solution

Price: $995 per person

Dedicated sessions can be conducted at your site. Please call our Client Relations Department at +1-203-624-9026 for details, or email us at info@goldratt.com.

Project Management Expert Training Program

The Project Management Expert Training Program consists of four discrete parts. Part One is a two-week technical program designed for those who are to become Multi-Project Experts, Critical Chain Experts, and Information System Experts. Parts Two and Three, usually taken together, are required to complete MPE training. Part Four is conducted outside of the classroom environment, providing mentoring in conjunction with an actual implementation.

Part One – The Technical Solution
TOC Multi-Project Management consists of five key elements: project planning, project scheduling, multi-project synchronization, resource behaviors, and project control and decision impact visibility. These elements are implemented with the necessary logistical and cultural changes to improve reliability and reduce program lead times through more effective management of resources.

This training program provides attendees with the necessary technical knowledge to implement the logistical aspects of Critical Chain Project Management in their single- or multi-project environment.

Participants learn how to build project networks, create Critical Chain schedules by hand, understand the logic of synchronization and how it affects individual Critical Chain schedules, identify synchronizers, indentify project priority, manage by buffers, and create budgets for Critical Chain schedules. Participants are introduced to key elements of the implementation process and the operational roles of people within the organization: senior managers, project managers, resource managers, resources, Multi-Project Experts, Critical Chain Experts, and Information System Experts.

This two-week program is for those who will fulfill the role of Multi-Project Experts, Critical Chain Experts and/or Information System Experts within the organization. It is taught several times a year as a program open to all companies and is frequently scheduled as a dedicated program for companies with a sufficient number of attendees.

Part Two – Customizing the Solution
Just as part one of the Expert Training Program is designed to enable people to become leaders in the logistical elements of the solution, parts two and three combine to enable people to become leaders in the cultural elements of the solution.

In part one, participants learn the mechanics of the solution. In part two, they construct the cause-effect logic that demonstrates why the solution works at all. This creates a much deeper level of understanding and provides a solid basis for customization – for dealing effectively with elements that must be addressed to tailor the generic solution to the specific needs of their organization and for dealing with the many potential obstacles to successful implementation. TOC tools for accomplishing lasting change are taught and used.

In this week, participants learn parts of the TOC Thinking Processes as well as how to use those tools to address day-to-day problems. It is required for Multi-Project Expert candidates, but selected Critical Chain Expert and Information System Expert candidates are frequently encouraged to attend.

Part Three – Selling the Solution
Part three of the Expert Training Program focuses on the elements of how to secure the buy-in of key stakeholders within the organization. Participants learn how to construct a logical, cause-effect analysis of the problems being experienced by a person whose buy-in is required. This analysis is then used as the basis for deriving a “win-win” proposal that shows how both the stakeholder and the organization will benefit from the stakeholder’s support of the new way of managing projects. Relevant elements of this proposal are then incorporated into the logical analysis from part two, providing further specific tailoring of the solution to the organization’s unique needs.

The implementation process is learned in greater detail, focusing on how all of the elements of the solution logically combine to cause effective and lasting change within an organization. As important reinforcement, participants build a generic project network for implementing the Multi-Project System within an organization. Further focus on obtaining buy-in through written and oral proposals serves to strengthen what participants have learned.

Finally, participants are instructed in the use of AGI training materials that have been developed and tailored to address the unique needs of each key constituency (senior managers, functional/resource managers, and resources) within their organization.

Part Four – Gaining Experience
The final stage of the Expert Training Program is participation in an actual implementation along side AGI experts who initially lead, and then systematically move into a mentor role, coaching the newly trained expert in the facilitation process. At the conclusion of Part Four, the Expert training is complete since it is expected that the Expert is, by then, fully capable of leading a major implementation effort on his or her own.

TOC World^® 2002 is being held at the Mohegan Sun Hotel and Conference Center in Connecticut from November 4 to 7.

For more information on TOC World^® 2002 or to register, please visit www.goldratt.com/tocworld2002.

The TOC Times Published by: AGI, 442 Orange Street, New Haven, CT 06511, USA +1.203.624.9026     agi@goldratt.com Editor-in-Chief ..... Steve Simpliciano Content & Copy Editor ..... Robbin Inorio Content & Copy Editor ..... Sylvia Ebbson Technical Editor ..... Jennifer Foley All contributions to TOC Times should be sent to AGI, 442 Orange Street, New Haven, CT 06511, USA or agi@goldratt.com. Reproductions of articles contained in TOC Times is prohibited unless prior written permission is obtained from the editor-in-chief.

Copyright ©2002, Avraham Y. Goldratt Institute. All Rights Reserved.